Run your lead response workflows with Repen.
Set up models, agents, lead routing, phone numbers, calendar availability, and integrations from one help center. Learn how to launch cleanly, test safely, and fix problems fast.
Launch Checklist
- Save at least one model
- Create at least one available agent
- Confirm phone setup and calendar availability
- Connect a lead source and route it correctly
- Run one successful end-to-end test before launch
Browse By Task
Find the right guide fast
Go Live With Confidence
Use the launch checklist before sending real traffic into Repen.
Understand Models, Agents, Routing, And Lead Sources
Get the mental model right first so the rest of the setup is easier to reason about.
Connect Lead Sources
Send leads from webhooks, Typeform, or GoHighLevel and verify they arrive correctly.
Build Routing Rules
Send each lead to the right workflow, model, and call path.
Configure Phone Numbers
Make sure your calling setup is ready before launch.
Fix Problems Fast
Jump straight to troubleshooting for lead, call, booking, or access issues.
Core Concepts
| Item | What it means | Why it matters |
|---|---|---|
| Model | Persona, prompt, knowledge, and settings | Changes the behavior of the call |
| Agent | Live rep that executes calls | Changes how many calls can happen at once |
| Campaign | Routing layer | Decides which workflow should handle the lead |
| Lead Source | External intake channel | Determines where the lead came from and how it should be handled |
FAQs
What should I do first if I am brand new to Repen?
Start with Getting Started, then complete the Go Live Checklist before connecting real lead traffic.
What should I read if my lead source is already connected?
Go to Leads, Campaigns & Calls, and Agents to verify routing, model setup, and live call behavior.
What should I read if calls are not working right?
Go straight to Troubleshooting, then review the agent or call issue guides and your recent logs.