Campaigns & Calls
Review Call Logs
Use call logs and transcripts to improve performance and follow up faster.
What you can review
In Call Logs & Transcripts, you can inspect:
- call status
- lead name
- phone number
- model name
- start time
- duration
- outcome
- summary
- transcript
- recording when available
What to look for first
- did the right model or workflow handle the lead
- did the call complete or fail
- does the summary match what actually happened
- do closer notes need to be added
Best way to use this page
Review call logs after:
- launching a new model
- changing routing rules
- adding a new lead source
- hearing about poor outcomes from the sales team
What patterns to watch for
- repeated objections
- weak openings
- low-quality qualification
- missed booking opportunities
- routing that sends the wrong lead to the wrong model
Use closer notes intentionally
If your team does manual follow-up, closer notes should explain what happened and what should happen next. That turns call logs into a real operating tool instead of just an archive.