Troubleshooting
Model Or Call Issues
Troubleshoot when model behavior is wrong or live calls are weak.
Common Symptoms
- the call sounds awkward
- the wrong script is being used
- the workflow does not book correctly
- the wrong phone number is used
- the call result looks weaker than expected
Check These Areas
Instructionsfor the core model promptConversationfor the opener and qualification flowBookingfor appointment settingsKnowledgefor offer context and FAQ- assigned calling setup and phone configuration
Recommended Debugging Process
Run a test call
Recreate the issue in a controlled way.
Review the transcript
Find the exact moment where the call went wrong.
Identify one failure point
Do not diagnose the whole call at once. Find the first clear failure.
Change one part of the setup
Update the prompt, knowledge, booking setup, or calling config one change at a time.
Test again
Repeat until the issue is fixed.
Common Causes
The Instructions or Knowledge setup is usually too broad, too vague, or too thin for the offer.
The qualification flow in the Conversation tab is usually under-defined or too loose.
The goal, qualification threshold, or booking logic is usually not explicit enough in the model setup.
Do not change five things at once. Small changes make it much easier to find the actual cause.